Modernizing the UX for a Leading Alcohol Logistics Platform

The Problem

Legacy SaaS platform consisted of outdated workflows and a lack of UI consistency which led to increasing frustration from customers and employees alike.

The Process

UX Research, Visual Design, Strategy, Interaction Design, Prototyping, User testing, Developer Collaboration

The Results

Designed prototypes that created foundation for the next version of Wineshipping’s customer and internal facing logistics platform.

Fuego modernized the logistics platform by making use of SaaS best practices and introducing automated self-service capabilities for customers. The new experience lowers the number of customer support requests while reducing user errors.

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