In this conversation, John and Rachel discuss their unique journeys into the field of design operations, highlighting the evolution of the discipline and its growing importance in tech organizations. They delve into the core principles of design ops, emphasizing collaboration among design, product, and engineering teams. The discussion also covers the release of their book, 'The Design Conductors,' which aims to serve as a comprehensive guide for design operations practitioners. They share insights on the future of design ops, the value it brings to organizations, and advice for those looking to enter the field. Learn more about 'The Design Conductors - Your Essential Guide to Design Operations' book at https://www.thedesignconductors.com/