WINESHIPPING

Modernizing the UX for a Leading Alcohol Logistics Platform

CHALLENGE

Legacy SaaS platform consisted of outdated workflows and a lack of UI consistency which led to increasing frustration from customers and employees alike.

WHAT WE DID

UX Research, Visual Design, Strategy, Interaction Design, Prototyping, User testing, Developer Collaboration

THE RESULTS

Designed prototypes that created foundation for the next version of Wineshipping’s customer and internal facing logistics platform.
Fuego modernized the logistics platform by making use of SaaS best practices and introducing automated self-service capabilities for customers. The new experience lowers the number of customer support requests while reducing user errors.
Fuego UX's work became essential for the client's daily processes, which users have also praised.
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FEATURE TITLE
Customers can pay an equal amount every month in a given annual plan.
FEATURE TITLE
We wanted to be flexible by allowing 
customers to pay based on the content
they’re receiving per month.
FEATURE TITLE
Establish a purchase plan on the go. We wanted to optimize the experience on mobile for user convenience.
FEATURE TITLE
Establish a purchase plan on the go. We wanted to optimize the experience on mobile for user convenience.